We are committed to safeguarding your privacy. All personal information collected by us is kept in the strictest confidence. We will not share, or sell any personal information to any third party unless required to do so by law.
To operate, understand, support, and market our service, we must collect some information. The type of information we collect will depend on how you use our service and will be collected when you install, login, or use our services.
Your Account: To create an account, you provide your email, username, and password.
Payments: If you make payments to access paid services, we will ask for and retain certain information. This is necessary to process your payment, handle refunds, and meet our obligations to provide itemized billing and invoices.
Customer Support: If you contact our customer support, you will provide us with information related to your use of our services, including your account email address, to help assist and communicate with you.
SMS Messages: We store your SMS messages to phone numbers on our servers, so that if you reinstall or change web browsers, our service will pick up your messages again. We retain the time, originating phone number, recipient phone number, and number of SMS parts to provide itemized billing and comply with regulations.
Device Information: When you use our service or contact customer support, we collect information on your operating system, browser information, and your internet connection IP address.
Service Usage Data: We collect service-related diagnostics and logs about your activity on our service, including log files, crash reports, and website logs. This information is held for a short time period for diagnosing issues.
Cookies: We use cookies to improve your experience with us when visiting our website by remembering options such as a login session token and your preferred language. These cookies contain no personally identifiable information.
Google Analytics: Like most websites, we use Google Analytics to track user interaction. This data helps us understand how people use our website, find and navigate our pages, and track their journey through our site. Google Analytics records data such as your geographical location, device, internet browser and operating system, and IP address. This information is processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Your web browser allows you to delete cookies and disable them in the future. Should you delete or disable cookies, you may find that some of our services are unavailable to you.
Third-Party Service Providers: We partner with third-party service providers in Europe and the US to help us deliver, understand, support, and market our service. For example, we work with companies to terminate and receive calls and SMS, provide virtual phone numbers, process payments, distribute our apps, provide our infrastructure, help us understand how our service is used, and communicate with you. We only provide these third-party services with the information necessary to deliver their part of the service.
Third-Parties: All personal information collected by us is kept in the strictest confidence. We will not share, or sell any personal information to any third party unless required to do so by law.
External Links: Some of our website pages may contain external links to other websites. We cannot be held responsible for the content or privacy policy of those sites.
Our Service: We use the information we collect to operate our service, provide reporting for financial accounting and taxation liabilities, analyze how our service is used, fix and improve our service, and provide customer support.
Communications: We may use either in-browser messaging or email (if provided) to advise you of our services and inform you of updates to our policies and terms.
Third-Party Service Providers: We partner with European GDPR and EU-US Privacy Shield compliant third-party service providers to help us deliver, understand, support, and market our service.
Security: We may monitor accounts and usage for suspicious activity to provide security and safety on our service and to prevent abuse, fraud, illegal usage, and breaches of our terms and conditions.
We store your information until it is no longer needed to provide you a service, or until your account is deleted. When information is deleted will depend on the type of information, why it has been collected and used, and any legal or operational retention requirements.
We take information security seriously. We store the minimum data necessary to provide the service to you while complying with our legal obligations. We apply access controls throughout all our systems and use only trusted third-party providers. To protect customer privacy, access to information by employees is restricted.
Should we have a data breach or be made aware of such at one of our third-party providers, we will notify the ICO within the prescribed timescales of the GDPR.
From May 2018, the General Data Protection Regulation (GDPR) applies to all data we hold about our customers.
Customers and subscribers have clear rights under GDPR:
Please refer to the GDPR regulation or ico.org.uk for full details of these rights and the conditions under which it may be appropriate to contact us or make an access request.
We collect, use, and share the information detailed above to:
We store your information until it is no longer needed to provide you a service, or until your account is deleted. When the information is deleted will depend on the type of information, why it has been collected and used, and any legal or operational retention requirements.